FREQUENTLY ASKED QUESTIONS

Auditing

Does your company review IT systems, as well as give IT system recommendations?

Yes. We offer IT system auditing for both assets and system security. Read more about our auditing highlights.

Backup & Recovery

What are your system backup and recovery solutions?

F1 360 S Series is a complete backup and recovery service, built to provide IT system solutions that are flexible and have the ability to expand alongside our customer budgets and high-performance requirements. You can find more information on this service here.

Communication

How fast is your response time if my company has a technical issue?

On average, we provide responses to an IT issue within minutes via our automated response. If an issue requires personal service, one of our highly skilled and trained staff members will look to remedy the issue within the same or next day.

Expertise

What certifications does F1 hold?

F1 holds certifications with Microsoft® (Certified Partner, MCSE Certified, MCP Certified), Dell® (Enterprise Architecture (EA) Certified, Dell Server Certified, Dell Storage Certified, EqualLogic™, PowerEdge™ and Virtualization&trade) and SonicWall (Certified SonicWALL Security Administrator (CSSA).

Hosting Services

What are your hosting services?

Generally speaking, our IT hosting services covers server and data protection, e-mail server hosting, web hosting, wireless hosting, secure remote access (VPN) hosting and storage area network hosting. To view more IT hosting options, please review the pages under our "Managed Services" menu to the left.

Can you provide phone network solutions?

Yes. We provide intelligent phone solutions for your network. Our Hosted PBX system handles this area of IT. You can find this service in more detail here.

Operating Systems

Does your company offer solutions for other business computing systems such as billing, inventory tracking, ticketing, etc.?

Yes. F1 Connect is our solution for operating business streamlined processes that have the ability to manage scalable projects such as billing, inventory tracking, and system ticketing. For more information, click here.

Products

Do you sell IT hardware and software?

Yes, we have licenses and are certified to resell quality IT system hardware and software from providers such as Dell®, Microsoft® and SonicWall®, just to name a few.